Cala Luna Honey

CARE INSTRUCTIONS

Once you receive your belt, remove it from the bag and store it flat, hanging in your closet, or loosely rolled (as little as possible), as leather tends to take shape depending on how it is stored.
Each time you take off your belt, lay it flat and gently pull the straps (massage the leather) to help it return to its original shape, prevent twisting, and avoid creases.
Use our dust bag to carry your belt with you around the world.
Avoid storing it in direct sunlight.
To clean it, use only a damp cloth with water.

REFUND AND EXCHANGES:
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [informacion.amarante@gmail.com](mailto:informacion.amarante@gmail.com).

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for all shipping costs related to returns and exchanges.

You can always contact us for any return-related questions at [informacion.amarante@gmail.com](mailto:informacion.amarante@gmail.com).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at informacion.amarante@gmail.com.


SHIPPING:
Shipping Times

Shipping times are entirely dependent on our partners, DHL and Servientrega. During the checkout process, you will be provided with an estimated delivery time based on your selected shipping method and destination. Please note that these times are calculated in real-time and reflect the most accurate delivery windows available.

Shipping Rates

Shipping rates are calculated at checkout, considering the size, weight, and destination of your order. This ensures you receive the most accurate and fair shipping cost based on current rates provided by DHl, FEDEX or Servientrega.

Order Processing

Orders are typically processed within 1-2 business days. Once your order has been processed and dispatched, you will receive a confirmation email with tracking information.

International Shipping

We offer international shipping to many countries. During checkout, you will be informed of the available shipping options and estimated delivery times for your location.

Tracking Your Order

After your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the respective carrier’s website.

Shipping Issues

If you encounter any issues with your shipment, such as delays or lost packages, please contact our customer service team. We will work closely with DHL, FEDEX or Servientrega to resolve the matter promptly.